Refund Policy
Last updated 20 October 2026
Full refund within 7 days if you have used 1 full mock or less.
How it works
This rule applies if you bought a Sprint or Extended plan.
A mock that failed for a technical reason, such as a dropped connection or failed marking, is not counted as used.
When your plan is refunded, access to its remaining mocks ends. The refund goes to the original payment method once our payment partner confirms it. Arrival time depends on your bank or card.
The free diagnostic is free; there is nothing to refund.
Outside the rule
After 7 days, or after more than 1 full mock, we do not refund, because the service has been used. This does not limit rights you have under the law where you live.
If you are in the EU or UK, a 14-day cancellation right may apply under local law.
Your data
A refund does not delete your data. For deletion requests, write to [email protected].
Questions and complaints
Write to [email protected].
We acknowledge refund complaints within 48 hours.
India grievance contact: Grievance Officer, [email protected].